Contact Us

Phone Call or Text
(925) 322-8785
Text HELP for assistance

E-MAIL
customerservice@ultimatefieldhouse.com

HOURS
Open 7 Days a Week

Hours of operation are dictat ed by programming and vary by day.

ADDRESS:
​2675 Mitchell Drive
Walnut Creek, CA 94598

SMS Privacy Policy
NorCal Elite, LLC (DBA: Ultimate Fieldhouse) ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you opt-in to receive SMS communications from us.

1. Information We Collect:
   When you sign up for SMS communications, we may collect the following information:
   • Your phone number
   • Your name (if provided)
   • Any responses you provide through SMS
2. How We Use Your Information:
   We use the collected information for:
   • Sending appointment confirmations and reminders
   • Providing customer support and responding to inquiries
   • Sending promotions, special offers, and updates
   • Improving our services and communication
3. Data Sharing and Protection:
   We do not sell, rent, or share your phone number with third parties for marketing purposes. Your data is stored securely, and we take reasonable measures to protect it from unauthorized access.
4. Message Frequency:
   You may receive SMS messages weekly or based on your interactions with us. The exact frequency of messages may vary.
5. Opting In and Out:
   • You can opt in to receive SMS messages at any time.
   • To opt out, reply STOP to any message. After opting out, you will no longer receive messages from us unless you re-subscribe.
   • For assistance, text HELP at any time.
6. Changes to This Privacy Policy:
   We may update this policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates acceptance of the updated policy.

SMS Terms and Conditions
By subscribing to our SMS messages, you agree to the following Terms and Conditions:

​1. Consent to Receive Messages
By providing your phone number and opting in, you consent to receive SMS communications from NorCal Elite, LLC (DBA: Ultimate Fieldhouse), including but not limited to:

• Appointment confirmations and reminders
• Customer support and service-related messages
• Promotional offers, discounts, and special announcements
• Program updates, event information, and exclusive content

Message frequency will vary based on your interactions with us. However, you can generally expect to receive messages approximately once a week or when relevant updates become available.
Standard message and data rates may apply as per your mobile carrier's policies.

2. Opting In and Out

• Opt-In: You may opt in to receive SMS messages by signing up through our website, filling out a form, or sending a designated keyword via text.
• Opt-Out: You can opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications from us unless you re-subscribe.

3. Help and Customer Support

• If you need assistance, text HELP at any time for support.
• You may also contact our customer service team directly at [Insert Customer Support Email/Phone Number] for further assistance.

4. Message Delivery and Carrier Liability

• We strive to ensure timely message delivery; however, we are not responsible for delays or failures in delivery due to mobile carriers, technical issues, or factors beyond our control.
• Wireless carriers are not liable for delayed or undelivered messages.

5. Privacy Policy

• We respect your privacy. Your phone number and personal data will be kept secure and will not be sold, rented, or shared with third parties for marketing purposes.
• For details on how we handle your data, please review our Privacy Policy at [Insert Privacy Policy URL].

6. Changes to These Terms
We may update these Terms and Conditions at any time. Any changes will be reflected in the updated terms available on our website. Continued use of our SMS services after modifications indicates your acceptance of the updated terms.